Customer Service Executive (Operations) - Premium Coffee Industry

Join Global Coffee Resources, a leader in the premium coffee industry, and become part of a dynamic team that values excellence, innovation, and customer satisfaction. As a Customer Service Executive (Operations) in our Bali office, you will play a pivotal role in ensuring our customers receive the best service and support. Located in the vibrant city of Canggu, you'll be at the heart of Bali's thriving coffee scene, working closely with our team to deliver exceptional customer experiences.

In this role, you'll handle a wide range of customer inquiries, manage orders, and provide technical support for our premium coffee products. You'll use tools like Zendesk and Salesforce to streamline your workflow and ensure efficient communication. With a focus on operational excellence, you'll contribute to our continuous improvement initiatives, helping us maintain our reputation as a top-tier coffee supplier.

If you're passionate about coffee, customer service, and making a positive impact, this is the perfect opportunity to grow your career with a company that invests in its people and products.

📋 Tanggung Jawab Pekerjaan

• Handle and resolve customer inquiries and complaints efficiently and professionally.
• Manage and process customer orders using our internal systems.
• Provide technical support and guidance to customers on our premium coffee products.
• Collaborate with the operations team to ensure timely and accurate order fulfillment.
• Use customer relationship management (CRM) tools like Zendesk and Salesforce to track and manage customer interactions.
• Assist in developing and implementing customer service best practices and policies.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Participate in continuous improvement initiatives to enhance operational efficiency.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service, operations, or a related field.
• Proficient in using CRM tools such as Zendesk and Salesforce.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with the coffee industry and premium coffee products is a plus.
• Excellent problem-solving and analytical skills.
• Ability to work collaboratively in a team environment.

🛠️ Keahlian

Lowongan Terkait